Can AI Make Insurance Claims More Human?

Article about Can AI Make Insurance Claims More Human?

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Insurance Nexus activities: Marketing

Nov 30, 2018

CHICAGO: Senior claims executives from leading insurance companies will participate in a live and free webinar hosted by Insurance Nexus, exploring whether AI can be the solution for efficient, hyper-personalized claims at scale.


As insurance’s ‘moment of truth’, the claims process is often regarded as the ‘face’ of insurance; the majority of customers’ interactions with their insurance carrier are when they are making a claim and so it is essential for carriers to make this process as easy, efficient and personalized as possible. Accordingly, a recent Insurance Nexus survey of over 700 claims executives found 83% in agreement that ‘AI and Machine Learning will have the greatest impact on claims over the next three years’ and 68% agreed that claims simplification ‘will impact greatest on customer experience’.


In order to provide insurance carriers with a strategic roadmap to achieving AI-enabled, personalized claims at scale, Insurance Nexus are holding a webinar on Thursday, December 6; “Humanizing Claims with Artificial Intelligence”. Insurance Solutions GroupManaging Partner, Stephen Applebaum will moderate the discussion alongside Natalie Kaschalk (Head of Auto Claims Strategy, Farmers Insurance), David S. Williams (VP Claims, Texas Windstorm Insurance Association) and   Andrew Pelcin (VP – Claims Data Analytics Implementation, Chubb)


“AI & Analytics is enabling carriers to better meet customer demands at scale across the enterprise, including Underwriting, Claims and CX,” said Stephen Applebaum, Managing Partner, Insurance Solutions Group and webinar moderator. “These technologies reveal insights with real impact.  Carriers are partnering with InsurTechs and other partner segments to accelerate their pace of adoption. We are excited to provide forums like this webinar for all participants to learn and network”.


Attendees to the webinar can expect to tackle issues including which existing data sets can be used to enhance the claims process, how to create fully-automated business workflows that augment the efficiency and productivity of claims handlers, as well as how AI can help fight fraud by picking up inconsistencies and suspicious patterns in claims, freeing up investigators for more complex cases.


The “Humanizing Claims with Artificial Intelligence” webinar is being held in conjunction with Insurance Nexus’s third annual Connected Claims USA Summit 2019. The conference, which will welcome over 700 senior claims executives, takes place June 5th and 6th, 2019, at the Marriott Marquis Chicago, Chicago, Illinois. For more information about the conference, please visit the website:

Register for the webinar here:



Mariana Dumont, Insurance Nexus

P: +44 (0) 207 422 4369

Toll Free: 1 800 814 3459 ext 4369




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Articles authored by Insurance Nexus